Propaganda

In relation to industry, the ideal of the profession is to eliminate the waste and the friction that result when industry does things or makes things which its public does not want, or when the public does not understand what is being offered it. For example, the telephone companies maintain extensive public relations departments to explain what they are doing, so that energy may not be burned up in the friction of misunderstanding.

His function may include the discovery of new markets, the existence of which had been unsuspected.
If we accept public relations as a profession, we must also expect it to have both ideals and ethics. The ideal of the profession is a pragmatic one. It is to make the producer, whether that producer be a legislature making laws or a manufacturer making a commercial product, understand what the public wants and to make the public understand the objectives of the producer.

The counsel on public relations must be in a position to deal effectively with rumors and suspicions, attempting to stop them at their source, counteracting them promptly with correct or more complete information through channels which will be most effective, or best of all establishing such relations of confidence in the concern’s integrity that rumors and suspicions will have no opportunity to take root.

Within a decade, many large corporations were employing public relations counsel under one title or another, for they had come to recognize that they depended upon public good will for their continued prosperity. It was no longer true that it was “none of the public’s business” how the affairs of a corporation were managed.

The number and amount of its policies grew constantly, as its broad contacts with society increased

stocks and bonds.

Women are just as subject to the commands of invisible government as are men. A silk manufacturer, seeking a new market for its product, suggested to a large manufacturer of shoes that women’s shoes should be covered with silk to match their dresses.

New activities call for new nomenclature. The propagandist who specializes in interpreting enterprises and ideas to the public, and in interpreting the public to promulgators of new enterprises and ideas, has come to be known by the name of “public relations counsel.”

He functions primarily as an adviser to his client, very much as a lawyer does. A lawyer concentrates on the legal aspects of his client’s business. A counsel on public relations concentrates on the public contacts of his client’s business. Every phase of his client’s ideas, products or activities which may affect the public or in which the public may have an interest is part of his function.

The shoe firm was ready with the supply to meet the created demand. And the silk company was ready with the silk for more shoes.