Mindful Listening

Summarize or paraphrase key points to show understanding and strengthen the connection with the speaker.

Utilize affirmative body language—position toward the speaker, nod, and vocalize agreement.

Hopefully you can see that the issue was simply that they were unprepared.

listeners do not receive the same level of praise, attention, instruction, or credibility as speakers. They should!

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Here’s a story you have probably heard before, or else lived through yourself.

This, however, is that book, and in it we’ll be considering what is arguably the world’s most underappreciated social skill: listening.

If we continue to think that listening is easy, automatic, and not so important anyway, we will continue to fail to make any efforts to improve.

arguably the world’s most underappreciated social skill: listening.

Recognize the importance of nonverbal communication, which can account for a significant portion of the overall communication experience.