Source: Harley Manning, Forrester Research, Inc. Blog, “When It Comes to Total Returns, Customer Experience Leaders Spank Customer Experience Laggards,” Forrester Research, Inc., September 14, 2012.
Ivan Zharikovalıntı yaptı8 yıl önce
Google's Zero Moment of Truth
Ivan Zharikovalıntı yaptı8 yıl önce
“In the face of change we have three options: ignore it, grow with it, or drive it.”