The Art of Thinking in Systems

but if an organization thinks gathering more data will solve the problem by itself, then linear thinking is more at work. The people have to be willing to examine the data and then be willing to act on it

We figure out the purpose or function of a system from the way it behaves, not from our expectations or the purpose the system says it has

No one thinking method is better than the others. There are times and places to use them all